FHL Outcomes

Proven to decrease callers’ stress and increase parenting skills and knowledge.

Achievement Rate Goal: 60% of participants will increase their new skills.

Achievement Rate Results: Participants show significant increases in risk-reducing Protective Factors after calling the Family Help Line. N=1,139

99% of callers reported a significant reduction of stress.
99% of callers increased their knowledge of family management skills.
97% of callers increased their knowledge on how to improve communication and/or interaction with family members.
100% of callers increased their knowledge of available resources/supports.
99% of callers increased their knowledge of how to advocate for themselves and/or their family after calling the FHL.

Outcome Goal: Callers will increase knowledge by 10%.

Outcome Results: Callers participating in the evaluation reported a:
50% decrease in level of stress after calling the FHL.
44% increase in knowledge on how to advocate for themselves and/or their family after calling.
44% increase in knowledge of available resources/supports after calling the FHL.
32% increase in knowledge of Family Management Skills after calling the FHL.
30% increase in knowledge of how to improve communication and/or interaction with family members after calling the FHL.