The Family Help Line
The Family Help Line is a statewide, toll-free telephone line and online searchable database. The Family Help Line is available to parents, caregivers, and anyone who has an interest or questions about a child in their community.
Watch a video about the FHL >>
Live Coaching “Warm Line”
Live parenting coaches are available Monday-Friday, 9AM-5PM
Parents/caregivers/professionals/family and friends can contact Family Help Line coaches for individualized support, information and referral, parenting education and techniques, and assistance with stress reduction and advocacy. If you are unable to directly access a Parenting Coach, you can leave a message. All voice mails are returned as soon as a Parenting Coach is available.
Contacting the Family Help Line: call our toll- free number 1-800-932-HOPE (4673)
- You will hear a brief instruction message.
- Press 2 if you would like to speak with or leave a message for one of our Family Help Line Parenting Coaches.
- Press 4 if you would like to access the Parent Information Line.
Family Help Line coaches will gladly follow-up calls with additional information should the caller request it. In addition, all callers are invited to call the Family Help Line whenever they feel the need for supportive listening or assistance. Calls left on our voicemail are returned as soon as a parenting coach is available.
Parent Information Line: 24 hours
A menu of recorded messages about helpful resources and phone numbers in all 39 counties of Washington State.
Searchable Database: 24 hours
Online database of classes; support groups; events; and resources organized by city. Search The Database >>
In addition to publications that are available on our website, the Family Help Line mails parenting/caregiving information to callers who make requests. We have over 100 publications available for mailing or downloading, in addition to brochures, posters, and Family Help Line cards. See Parenting Tips Online >>
We are also happy to prepare Parenting Toolkits that are tailored to address the specific concerns of the caller.