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Family Help Line Program Overview

Proven to decrease callers’ stress and increase parenting skills and knowledge.

Achievement Rate Goal: 60% of participants will increase their new skills.

Outcome Goal: Callers will increase knowledge by 10%.
Achievement Rate Results: Participants show significant increases in risk-reducing Protective Factors after calling the Family Help Line:
  • 98% of callers reported a significant reduction of stress. N=239/li>
  • 99% of callers increased their knowledge of family management skills.n=103
  • 95% of callers increased their knowledge on how to improve communication and/or interaction with family members. n=88
  • 98% of callers increased their knowledge of available resources/supports.n=165
  • 98% of callers increased their knowledge of how to advocate for themselves and/or their family after calling the FHL. n=146

Outcome Results: Callers participating in the evaluation reported a:

  • 49% decrease in level of stress after calling the FHL.N=239
  • 34% increase in knowledge of Family Management Skills after calling the FHL. N=103
  • 29% increase in knowledge of how to improve communication and/or interaction with family members after calling the FHL. N=88
  • 50% increase in knowledge of available resources/supports after calling the FHL. N=165
  • 51% increase in knowledge on how to advocate for themselves and/or their family after calling. N=146