P arent Trust staff members are uniquely committed to really listening and responding to families, building on strengths and helping families at every stage of a child's life -conception to college.

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Employment Parent Trust for Washington Children is a statewide, family support agency serving thousands of families each year. We appreciate your interest in becoming a member of our team.

We have the following position announcements:

Title: Family Help Line Program Coordinator

The Family Help Line Program Coordinator is responsible for receiving Family Help Line calls, caller follow-up, data entry, updating the online searchable database, agency and resource research, and ongoing outreach. The Family Help Line Program Coordinator functions as a member of the overall Parent Trust team and is supervised by the Family Help Line Manager. The Family Help Line Program Coordinator also assists in training and supervising volunteers and student interns.

Program Description: Family Help Line

90,000 babies are born in Washington State each year. Kids do not come with an instruction manual, but in Washington State we have the Family Help Line. The Family Help Line is a statewide, toll-free telephone line and online searchable database. For over 20 years, the Family Help Line has provided education, training and support to, parents with children ages 0-18 and providers in Washington State. Decreasing family stress, increasing positive communication and parenting skills, and informing families of community resources and support systems are some of the strategies the Family Help Line employs to prevent child abuse and neglect. Last year, the Family Help Line received over 32,000 contacts with parents, grandparents, professionals, and community members in Washington State via the toll-free telephone line, website, and online searchable database. Family Help Line callers reported an average 49% decrease in stress.

Phone Line Duties:

• Must be able to work Monday through Friday 8:45AM to 12:45PM at the Parent Trust offices – this is non- negotiable. Please do not apply if you cannot work this shift.

• Actively listen to callers and provide specific feedback that indicate the caller’s unique concerns are being heard and understood.

• Provide support based upon the caller’s needs and expressed concerns, with the primary intent of assisting in reducing the caller’s level of stress.

• Provide coaching in child development and family management skills.

• Provide referrals to appropriate community resources.

• Complete Family Help Line caller data forms.

• Complete outcome evaluation surveys.

• Maintain client confidentiality.

• Adhere to expectations of a Washington State mandated reporter.

• Debrief calls with program staff.

Administrative Duties:

• Weekly data entry of Family Help Line call forms.

• Updates to Parent Trust online database.

• Research agencies and resources that provide services to families in Washington State.

• Update resources, scripts, and recordings on FHL Parent Information Line.

• Gathering and mailing of publication requests.

• Inventory and ordering of publication resources.


Required Qualifications

• Must be able to work Monday through Friday 8:45AM to 12:45PM at the Parent Trust offices – this is non-negotiable. Please do not apply if you cannot work this shift.

• Bachelor's degree and 2+ years relevant experience working with families. . Experience as a parent educator preferred

• Knowledge and understanding of child development and behavior. Experience working directly with children preferred. 

• Knowledge of positive parenting techniques for children ages 0-18.

• Strong interpersonal communication skills, especially on the phone.

• Excellent writing and verbal skills.

• Good work habits, problem solving ability, attention to detail, administrative, and organizational skills.

• Demonstrated computer skills. Microsoft Office and Excel experience required.

• Able to successfully pass a WA State Patrol Criminal Background Check Job Summary

• 20 hours per week. Hours are Monday through Friday,

• Must be able to work Monday through Friday 8:45AM to 12:45PM at the Parent Trust offices – this is non-negotiable. Please do not apply if you cannot work this shift.

• Pay rate: $15,600.00 K – non-negotiable.

• No medical/dental insurance

• Paid vacation/sick/personal

• Jobsite: Parent Trust office. 2200 Rainier Avenue South, Seattle, WA 98144

To apply: Please email your cover letter and resume to medgar@parenttrust.org

• Closing date: Applications due by Friday, March 6, 2014.

Do not contact by phone or in-person.

The Family Help Line is a program of Parent Trust for Washington Children. 2200 Rainier Avenue South • Seattle, WA 98144 • www.parenttrust.org



Title: Great Starts Childbirth Educator

Great Starts is a program of Parent Trust for Washington Children, a non-profit, 501(C)(3) agency serving 15,000 family members each year. Great Starts (once known as the Childbirth Education Association of Seattle) has offered childbirth and parenting classes in the Seattle area for over 60 years. Our focus is on informed choice: we educate parents about all their options, and encourage them to choose the ones which best meet their personal needs, values, and priorities.

The Great Starts classes are offered throughout the Puget Sound region, currently as far north as Edmonds and as far south as Renton with 8 individual teaching locations. Our emphasis is on providing unbiased, research-based information, using interactive and engaging teaching techniques. The outcomes we want for our family participants include: increased confidence, knowledge of labor coping techniques, knowledge of maternity care options and how to make informed choices, understanding of the needs and capabilities of a newborn, and a stronger connection to other parents and resources in the community.

To learn more about our classes, go to our class registration page >>

Job Description:

Childbirth educators teach two formats:

- Full Series, which includes 12 hours of instruction time: ten hours of content on pregnancy, labor and birth, and two hours on newborn care (formats include two-hour weeknight classes, or 3.5-hour weekend classes). Breastfeeding instruction is included in the Full Series as an additional 2-hr class taught by Lactation Educators.

- Mini-Series, which last 8 hours total, and includes pregnancy, labor, birth, newborn care and breastfeeding (2 weekend sessions, 4 hours each)

We have a standardized curriculum which includes specific content required by Medicaid. Instructors have flexibility with teaching methods and presentation. Instructors teach a wide range of non-medicated coping techniques, and also cover medical interventions and pain medications in an unbiased manner with evidence-based content. Class size is typically 7 - 13 couples.

Locations and Days/Times:

Multiple locations: Seattle (Rainier, Capitol Hill, U District, Northgate), Bellevue, Edmonds, Renton.

We are currently recruiting instructors for all locations, and available to work weekends, particularly Saturdays at our northern locations. Instructors are on occasion asked to teach at any of our other location and other days of the week as needed.

Classes are evenings (Mondays, Tuesdays, Wednesdays, Thursdays), Saturday mornings, and Sundays.

We schedule classes several months in advance.


Experienced childbirth educators preferred, who are certified by Great Starts, ICEA, and/or Lamaze. Others will be considered, but all applicants must have completed a childbirth educator training workshop that was 20 or more hours in length, and included multiple practice teaching sessions. Preference given to candidates who have experience with birthing mothers (such as a labor and delivery nurse, doula, midwife, or other professional roles). Preference is also given to candidates who have demonstrated positive experience working with culturally diverse populations. Educators must be committed to collecting critical program data. Must pass background check and be able to carry equipment/materials as needed to set up classroom.

Job Summary:

Pay rate for CERTIFIED EDUCATORS ranges from $18 - 28 per hour, dependent on experience. Set-up and clean-up are paid at half that rate. Educators who are not yet certified will be required to complete the steps required for certification (e.g. class observations, student teaching, birth observations, exam). They will be paid minimum wage for class observation for one series and student teaching, but will be responsible for obtaining other types of experience, and for their own certification fees.

Instructors are required to teach a minimum of 3 series per year and attend at least three in-service meetings annually. Beyond the minimum three series, teaching load is based on a combination of instructor preference and agency needs. Our current instructors may teach as few as 3 series a year, or as many as 15.

Closing Date:

Until Filled.

Hiring is conducted, as needed, through the year to fill vacancies or as classes are added.  We will contact those who have active applications on file when positions are available.

Application Instructions:

Please email resume and cover letter to Audrey Miles Cherney, Great Starts Program Coordinator, acherney@parenttrust.org.